To grow his company, Isaiah needed a partner, not a vendor, and certainly not a liability.
As he was researching platforms, he found most of them used cookie-cutter templates, basic UI, and lacked features that would give him the freedom to create something special for his clients.
His list of must-haves included multimedia abilities and chat functionality to help his clients communicate with their audiences. He also needed deeper analytics to show his clients what their users were doing inside the app.
In addition to cutting-edge technology and features, world-class service was another non-negotiable on his list, both for King Concepts Mobile Solutions and their clients.
After a few conversations with BuildFire, he found the White Label Reseller Program checked off all his boxes. The program gave him the technology, support and service he needed. It also gave him the ability to brand apps as his own and the power to grow with King Concepts.
“All the points that I really wanted in a platform ... all the things that I knew were going to be necessary to grow and sustain my business, BuildFire had,” Isaiah said.
He’s been impressed by the customer service he’s received, both to King Concepts Mobile Solutions and his clients. Isaiah said he appreciates BuildFire’s responsiveness, and how they handle details unique to a white label app reseller.
“I love that they've been mindful enough to understand that I'm a reseller trying to keep my own brand top-of-mind for my clients,” Isaiah said.
Apps don’t display BuildFire branding, and should the BuildFire team need to speak to Isaiah’s clients, they’re mindful of how they speak to them.
“Knowing that they're reaching out to clients on my behalf with a two-step authentication really does help me feel like I've got a partner in what I'm doing, instead of just another vendor.”